How can we help?
For product questions or help with an order, email support@sinelights.com or use the form below. Include your order number if you have one. For a damaged or defective item, please include photos so we can help you.
Customer support is available 24 hours a day.
Frequently asked questions
When will my order arrive?
We process and dispatch orders within 3 days. Estimated transit time to our main markets is 8-10 days after dispatch. Processing time is separate from transit time. Other destinations and possible delivery delays are covered in our shipping policy.
How do returns and refunds work?
Our return window is 30 days from delivery. Contact us before sending an item back. Return requests are processed within 3 days. For returned items, we complete inspection and process approved refunds within 3 days of receiving them. Your bank or payment provider may take additional time to post the refund.
Please read our return and refund policy for eligibility, return instructions and full details.
Where is my tracking number?
We send tracking information by email after your order ships. If you need help finding it, contact us with your order number.